SaaS & IT: Privacy that scales with your product
In SaaS and digital platforms, data protection is inseparable from the product itself. You process user accounts, behavioural analytics, support data, logs, integrations and sometimes your customers’ own end-user data – often across multiple regions and regulations.
That means:
- You’re expected to build privacy by design into features and architecture
- Enterprise customers demand clear answers on RoPAs, DPIAs, DPAs and security controls
- You may need to support multi-regulation compliance (GDPR, UK GDPR, US state laws, sector rules) for yourself and your customers
GDPR Register helps SaaS, software vendors and IT service providers embed structured data protection into how products are built, sold and run – strengthening client trust and speeding up security reviews.
Typical challenges for SaaS & IT organisations
SaaS and IT clients we work with often struggle with:
- Scattered compliance artefacts – RoPAs, DPIAs, LIAs, sub-processor lists and policies in different spreadsheets and documents
- Fast product change – features shipping quickly while privacy documentation lags behind
- Multi-tenant and multi-region setups – one product serving customers under different regulatory regimes
- Sub-processor complexity – cloud providers, analytics, communications, monitoring and other infrastructure components
- Sales pressure – security questionnaires, due diligence and audits demanding quick, credible evidence of compliance
How GDPR Register supports compliance in SaaS & IT
1. Clear map of product and internal processing
Map all processing activities in one place, both for your product and your internal operations:
- Core application and data storage
- Authentication, authorisation and identity management
- Analytics, monitoring, error tracking and logging
- Customer support, ticketing and CRM
- Billing, subscriptions and marketing automation
- Internal HR and collaboration tools
Our RoPA module lets you document purposes, lawful bases, data categories, recipients, transfers, retention and security measures in a structured, audit-ready way. You can import existing Excel registers and align them to a common, scalable structure.
2. DPIAs, LIAs and risk management for new features and models
New features, AI components and integrations often raise privacy risk. GDPR Register helps you:
- Run DPIA workflows for high-risk processing (profiling, monitoring, large-scale data use, AI models)
- Document Legitimate Interest Assessments (LIAs) where you rely on legitimate interests (for example certain analytics or product improvement)
- Use a visual risk matrix to assess likelihood and impact, linking risks to specific modules, environments and vendors
- Define mitigation measures, assign owners and deadlines, and track progress over time
- Generate clear DPIA and LIA reports to support internal approvals and customer / regulator questions
3. Sub-processor and infrastructure management
Your product likely depends on a layered tech stack. GDPR Register allows you to:
- Maintain a central register of processors and sub-processors (cloud providers, email/SMS services, monitoring, analytics, file storage, etc.)
- Track Data Processing Agreements, security commitments, certifications, data locations and transfer mechanisms
- Link each sub-processor to the processing activities, environments or features it supports
- Integrate vendor risk into your overall privacy risk picture, making it easier to answer customer due diligence questions
4. Supporting customer and end-user rights
Even if your customers are controllers, you still need to support them operationally. With GDPR Register you can:
- Log and manage data subject requests where you act as controller (e.g. your own users, staff, marketing contacts)
- Document and standardise how you support customers’ DSR processes contractually and technically when you act as processor
- Maintain a breach and incident register, capturing product and infrastructure incidents, impact, notifications and remedial actions
5. Built for privacy-by-design and multi-regulation support
GDPR Register gives product, security and legal teams a single source of truth for privacy that fits into modern SaaS workflows:
- Dashboards showing the status of RoPAs, DPIAs/LIAs, risks, incidents and tasks across products and environments
- Configurable templates and fields so you can reflect GDPR, UK GDPR, US state laws and other frameworks without duplicating work
- An AI assistant to help draft and update processing descriptions, risk assessments and documentation faster
Instead of ad hoc spreadsheets and last-minute responses to security questionnaires, you have one platform that shows what data your product and company process, why you process it, how it flows through your stack, how it is protected, and how you manage the risks – helping you win and retain customers who care deeply about privacy and security.